Privacy Policy

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

01 · Purpose

How We Use Data

We process personal data to respond to inquiries, review product counts and style requirements, prepare quotes and delivery plans, manage bookings, coordinate product intake, produce and edit images, deliver files, handle payments, maintain records, support website security, and meet legal or accounting obligations. We may also use limited technical data to improve site reliability and understand general usage patterns.

We use personal data only for the operational purposes connected with our studio work.

02 · Sharing

Service Providers

We may share personal data with trusted service providers that support website hosting, communications, payment processing, file handling, and related operational tasks. These parties are expected to use the data only for the services they provide and to protect it under appropriate confidentiality obligations.

Service providers receive only the information needed for their role.

03 · Legal basis

Legal Disclosures

We may disclose personal data where required to comply with law, lawful requests, court orders, or similar legal obligations. We may also share information when needed to establish, exercise, or defend legal claims.

Legal disclosure is limited to what is necessary in the circumstances.

User Rights

Your Rights

Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing in some circumstances and ask for clarification about how your data is used.

Available rights depend on the nature of the data and the applicable law.

Requests

How to Make a Request

To make a privacy request, use the contact details in this policy and describe the data or issue involved. We will review the request, confirm whether any legal exceptions apply, and respond within the period required by applicable law.

We may need to verify identity before acting on a request.

Data Retention

Retention of Data

We retain personal data for the period needed to manage inquiries, bookings, production, delivery, accounting, and dispute handling. When data is no longer needed, we delete it or anonymize it, unless a longer retention period is required by law or for legitimate recordkeeping.

We keep data only for as long as needed for the relevant purpose or legal requirement.

Policy Updates

Policy Changes

If we make material changes, we will update the policy on this page and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a later effective date is stated.

We review this policy when our practices or legal obligations change.

Data We Collect

We may collect contact details, inquiry content, booking information, product and shot-list details, delivery instructions, payment-related records, communication history, and technical data such as device and usage information. Where relevant, we also process files and notes shared for planning, proof review, editing, and file delivery.

The data we collect depends on the inquiry, booking, and delivery steps involved.

How We Collect Data

We receive data from website forms, email, planning calls, product drop-off or courier arrangements, proof gallery review, payment interactions, and other communications connected with the service. We may also generate internal records from session planning, production workflow, and delivery activity.

Most information comes directly from the person making the inquiry or booking.

Cookies We Use

Cookies may include session cookies, persistent cookies, and similar technologies used to keep the site functioning, remember basic preferences, and understand how pages are used. We do not rely on cookies to collect more information than is needed for these operational purposes.

We use a limited set of cookies for operation and basic analytics.

Cookie Controls

You may manage cookies through your browser controls and, where available, site-level preference tools. Some cookies are necessary for basic site operation, and disabling them may affect form submission, session stability, or other functions.

Browser settings can usually be used to limit or remove cookies.

Privacy email

sales@scalelodgegiraffe.click

Telephone

+974 3347 2178

Mailing address

Conference Centre Street, Al Dafna 61, Doha

Privacy contact

Contact Page